Do design differently

eCommerce acceleration

We help to accelerate growth of customer and business value in eCommerce and omni-channel operations

Do design differently

eCommerce acceleration

We help to accelerate growth of customer and business value in eCommerce and omni-channel operations

We identify opportunities and implement changes to accelerate growth of customer and business value in eCommerce and omni-channel operations.


Digital commerce is a vital new value stream for business and continues to evolve and develop rapidly today. Vertical-specific digital concepts, AI-enabled virtual service assistants, Amazon Advertising, data-driven personalisation algorithms, Commerce Partner management and O2O are just some of the more recent additions to the digital commerce arsenal.

The market continues to move fast and even established best practices can still be tough to implement. We support omni-channel leadership teams to quickly identify and capture commerce improvements to drive the top-line.

How we help your organisation to accelerate growth via eCommerce and omni-channel operations

  • Increase their understanding of the omnichannel customer through the development of customer journeys and actionable customer insights. We base our work upon robust customer research combined with the rigorous analysis of first-party and third-party data sets
  • Support teams to develop and implement digital commerce user stories with clearly defined objectives, key results and wider business KPIs
  • Implement best practice ways of working in digital. Typical areas of focus include data-driven continuous improvement, defining and adopting OKR/KPI frameworks, and blending IT and business skills into effective agile /DevOps delivery teams;
  • Guide technology-solution choices, selection criteria, and vendor trade-offs for digital commerce solutions and functional specific add-ons
  • Define and implement digital commerce operating-model changes to focus teams more effectively on key commerce strategies and drive growth, adopt new agile and data-driven practices. Including roles, organizational structures, and operating processes
  • Support implementation of digital commerce solutions with experienced technical specialists that can flexibly complement in-house teams

How we do things differently

Independent talent

We cherry pick the best independent professionals to match your needs, blending teams from top consulting firms and blue chip companies. Our independent professionals have strong backgrounds from Tier 1 consulting firms or top industry brands.

Tailored solutions

No cookie cutter solutions. We want to bring a lasting, positive impact to your organisation. To do so, we tailor our approach to your needs, standards and industry best practices. Co-creating real value, in a flexible fit-for-purpose model.

Lean resource model

We only focus on doing our best work for you. There is no army of consultants coming in, we have low overheads - but work and deliver still outcome based. We guarantee to get you top talent and teams to help you achieve your every digital goal.

Relevant publications

Open Talent Network

IKEA is Transforming its Retail Experience for the Modern Consumer

By Victor Hoong in 29 Apr 2019

Open Talent Network

StoreDNA: Bringing innovation in retail stores

By Victor Hoong in 21 Apr 2018

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