Do design differently

Store of the future

We help design and deliver store of the future concepts and solutions

Do design differently

Store of the future

We help design and deliver store of the future concepts and solutions

Help develop cross-charging models to scale and fund the innovations across the store portfolio and markets

Digital disruption has had ripple effects on brick and mortar retailers, and many are now in the process of reinventing themselves. Business leaders are evaluating what consumers expect and shifting the role of the physical store in their business model.

Questions are arising around what the in-store customer experience should be, and what functional (omni-channel) services retailers should offer to create and maintain value. As these types of investments weigh heavy on local store P&L, additional topics around store efficiency are often pushed high on the agenda. Operations teams and IT counterparts are urged to investigate the potential of data-driven retail optimisation, and automation.

With the right digital store of the future strategy, design, implementation, and optimisation process, retailers can maintain an edge over the competition.

 

How we help your organisation’s prepare for the future of retail by increasing the value of your store portfolio and ROI

  • Define the vision and purpose of your store of the future, as well as business objectives and KPIs. Get executive alignment to move fast from strategy to execution
  • Define the agenda, and capabilities to be enabled across markets, brands, and store formats to support your vision
  • Create a balanced roadmap with (re)prioritised initiatives based on impact and time to results – linked back to clear KPIs and targets
  • Design concepts for retail innovation initiatives, using data-driven practices, service design, and lean startup methodologies. Perform customer and associate research to ensure value creation
  • Guide your store of the future technology solution choices, selection criteria, and vendor trade-offs for store innovation and optimisation
  • Set up or improve the agile store innovation process, ensuring continuous measurement, testing, and improvement of the retail experience and/or operations using data available. This to improve your store performance, and create fact driven use-cases on real value and ROI for further scaling across the organisation
  • Help develop cross-charging models to scale and fund the innovations across the store portfolio and markets
  • Augmenting your organisation with specialists such as product owners, service-designers, and data scientists. Supercharging your store of the future initiative and transferring knowledge to the team.

How we do things differently

Independent talent

We cherry pick the best independent professionals to match your needs, blending teams from top consulting firms and blue chip companies. Our independent professionals have strong backgrounds from Tier 1 consulting firms or top industry brands.

Tailored solutions

No cookie cutter solutions. We want to bring a lasting, positive impact to your organisation. To do so, we tailor our approach to your needs, standards and industry best practices. Co-creating real value, in a flexible fit-for-purpose model.

Lean resource model

We only focus on doing our best work for you. There is no army of consultants coming in, we have low overheads - but work and deliver still outcome based. We guarantee to get you top talent and teams to help you achieve your every digital goal.

Relevant publications

Open Talent Network

StoreDNA: Bringing innovation in retail stores

By Victor Hoong in 21 Apr 2018

Open Talent Network

IKEA is Transforming its Retail Experience for the Modern Consumer

By Victor Hoong in 29 Apr 2019

Open Talent Network

5 reasons why your retail store analytics projects fail

By Victor Hoong in 26 Jun 2018

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