Consulting News

Experts’ discussion: Digital transformation & change management in complex organisations

by Michaella Menin on 24 Mar 2021

Consulting experts Victor Hoong and Tom Marston discuss operating model change in an in-depth conversation about how to tackle business change within digital transformations.

Consulting experts Victor Hoong and Tom Marston discuss operating model change in an in-depth conversation about how to tackle business change within digital transformations.

If you’re interested in finding out more about how other retail organisations have managed the change process and have achieved alignment between operations and customer’s needs, then you should definitely listen to this conversation. Victor and Tom are discussing how they tackle these areas openly from their own professional experiences and they hope to touch on some learnings that companies will find useful in their change and transformation efforts.

Victor Hoong is the Co-Founder of  Riverflex, previously equity partner at Deloitte Digital, leading the digital strategy and retail industry practice. Victor has more than 18 years of experience designing and implementing digital plans for major brands and retailers. He has helped several great clients to achieve their objectives through digital transformation such as Adidas, IKEA, Ahold Delhaize, and many more.

Tom Marston is a strategy & transformation consultant with over 20 years of experience working across Retail, Travel, Telco/ Media, and Consumer goods businesses. Tom started his career with EY & Gemini consulting before heading up the Broadband Product Management team for Virgin Media. Tom‘s areas of expertise span across consumer industries such as Retail, Travel, Telco & Media, and Consumer G&S, and include strategy development, digital proposition development, commercial and product management, Ecommerce performance management as well as digital transformation.

Listen to the full Experts’ Discussion to get into the learnings and implications of digital transformations from projects they delivered. The key themes discussed include the basic principles for successful organisation change, common challenges, and critical areas in managing an organisational change.

 

Need help with your digital transformation or organisation change? Contact our team.

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